Terugbetalingsbeleid
We take pride in providing high-quality beauty tools and accessories. Due to the hygienic nature of our products, we do not accept returns or exchanges once items have been opened or used.
No Returns or Exchanges
For the safety and hygiene of our customers, all sales are final. This policy applies to all products, including tweezers, lash tools, and accessories.
Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery at pbrcustomerservice@outlook.com.
Include your order number, photos of the issue, and a brief description — our team will review your case and resolve it as quickly as possible.
Why We Don’t Accept Returns
Because our products are used in close contact with the eyes and skin, returning items would compromise our strict hygiene and safety standards. We appreciate your understanding and cooperation.
Your satisfaction matters to us.
If you experience any issues with your order, please reach out — we’re always here to help ensure your experience is positive from start to finish.